Refund Policy

All payments made to LeadIQ Pro are final and non-refundable, including but not limited to: monthly and annual subscription charges, credit pack purchases, additional seat purchases, and any other one-time fees.

We do not provide pro-rated, partial, or full refunds in the event of (a) cancellation before the end of a billing cycle, (b) account suspension or termination for breach of our Terms, (c) reduced usage during the billing period, (d) feature removal or change, (e) downgrade to a lower-priced plan, or (f) dissatisfaction with enrichment output quality.

We strongly encourage all prospective customers to use our 30-day free trial — which grants full feature access — to evaluate the platform thoroughly before committing to a paid plan. Trial users are not charged.

You may cancel your subscription at any time via the Billing section of your account. Cancellation stops future renewals only; you will continue to have access to the Service through the end of the current paid billing period. We do not refund the unused portion.

If you believe you have been billed in error (e.g., a duplicate charge from a payment-system anomaly, or a charge after a confirmed cancellation), please contact support@app.leadiqpro.io within 30 days of the charge with your invoice number and a clear description of the issue. We will investigate and, if we confirm a billing error on our part, correct it by issuing a credit or, at our discretion, a refund of the erroneous amount.

Refunds for genuine billing errors are processed back to the original payment method via Razorpay and typically appear within 7-10 business days, subject to your bank's processing times.

Please contact us at support@app.leadiqpro.io before initiating a chargeback. Filing a chargeback without first contacting us may result in immediate account suspension and a permanent ban from future use of the Service. Chargebacks initiated for charges that comply with this policy will be contested with supporting evidence.

If the Service is materially unavailable for more than 72 consecutive hours due to a fault on our side, customers on paid plans may request service credit equal to the pro-rated value of the affected period. Service credits are non-monetary and applied to your next invoice; they are not refundable to your payment method.

Nothing in this policy limits any rights you may have under applicable consumer-protection law that cannot be excluded by contract. Where local law mandates a cooling-off or refund period, we will honor it strictly to the extent legally required.

Billing questions and refund requests for confirmed billing errors: support@app.leadiqpro.io. We aim to respond within 2 business days.